Tuesday - May 08, 2007

Celeste's Pro Tools Issues

Celeste's brand new Quad G5 PPC was having problems bouncing songs even with very few tracks... that didn't seem quite right.  It was having buffer under-run errors when there were only a few plug-ins instantiated.  The computer was running 10.4.9 (which isn't Digidesign qualified), Pro Tools 7.0, and was using a 002 rack interface.  This was a tough one, as you'll see, here's what I tried: adjusted pro tools settings/buffer sizes/RTAS processors, updating Pro Tools to 7.3, 7.3.1, uninstalled/reinstalled Pro Tools 7.3.1, tried creating a new user, tried a different firewire port, different firewire cable, using the 002 on my known-good laptop running 7.3.1, removing all plug-ins, manually deleting all preference files/databases/etc, nothing worked.  Finally, one-step short of completely re-installing OS X (to 10.4.8 which IS digidesign qualified), which was not a good option since Celeste had no backup, I tried installing Pro Tools 7.1.  It worked!  I don't know why, but it worked!  Then I hooked Celeste up with a few virtual instruments so she could play around with Ableton Live!.